White list Instructions

Since your Email Provider probably uses some type of overzealous filtering; We ask that you add us to your trusted list of senders, contacts or address book. All also known as ‘Whitelisting’.

If you do not see an email from [email protected] in your Inbox, our email may have mistakenly been sent to your spam folder.

Please open your spam folder and if you find an email from [email protected] open it and mark it as “Not spam”…

Instructions on how to whitelist [email protected]

Gmail

At times, Gmail mistakenly sends emails you want, to the Spam folder…
If you do not readily find an email from [email protected]

Please check your Gmail Spam Folder:

• Open the email
• Click ‘Dots’ button on the top right, to reveal your choices
• Click Filter messages
• Click the button Create filter to open your settings
• From the next menu, please check categorize as Choose Category…
• Please select Primary in the next options menu
• Click the blue Create filter button, to save your settings

Now you will always see [email protected] in your Primary Inbox tab!

Next, if the email remains open? Please mark the email as “Not spam”

• If you see an email from Chris Lang: Open the email please
• Click the button on the alert, labeled Report Not spam

Gmail Mobile App

• Please open the email and Tap the icon
• Select “Change labels…”
• Check the box next to Inbox
• Tap OK to save your settings

Yahoo! Mail

• Open the email
• Next click the Not Spam button on the top toolbar

To ensure delivery: Create a filter to automatically send email from [email protected] to your Inbox.

• Move your mouse over or tap the Gear icon in the top right navigation bar
• Select Settings from the list that drops down
• Choose Filters located on the left side of the page
• Click the Add button on the Filters page
• Create a name such as Whitelist in the Filter name field
• In the From field leave the default contains selected
• Enter our email address [email protected] in the text box next to Contains…
• Choose the destination folder to which you would like the message delivered. For example: Inbox
• Click or tap Save…
• You will see in the next screen -Deliver to Inbox if From contains [email protected]
  Click or tap Save on this screen
• You will be returned to your Yahoo! Inbox

iPhone Mail App

iPhone Mail identifies most junk mail (spam) sent to your @icloud.com address or aliases, but it can mistakenly move email incorrectly to your Junk mail folder.
Periodically check the Junk folder for email messages that were marked as junk mistakenly.

• Open your Mail app and go to the Mailboxes screen
• Scroll down to the folders area
• Select the Junk folder
• Find the email from [email protected] and slide it left to see options
• Tap the More button
• Tap the Mark button
• Tap the Mark as Not Junk button
• The message is moved to your Inbox. Subsequent email messages from us will no longer be marked as junk

By default, messages in the Junk folder are deleted after 30 days so be sure to check it often to whitelist relevant email.

Outlook Mobile App

Outlook’s mobile app now offers a “Focused Inbox” for your important email
Please open the mobile Outlook app on your Android, Microsoft or iPhone:

• Click the dropdown menu on the top right of your Inbox
• On the menu displayed tap Move to Focused Inbox
• Select the Move this and all future messages button
• Tap Move
• Now all future messages from us will appear in your Focused Inbox

Outlook 2003, Outlook 2016 and Outlook Office 365

To ensure you continue to receive important emails in Outlook Office:

• Right-click our email in your Inbox email list pane
• On the menu displayed move your mouse over or tap Junk
• Click or tap on Never block sender in the menu that rolls out
• The resulting popup will say:
  “The sender of the selected message has been added to your Safe Senders List.”
• Click OK

To add sender to address book:

• Open the email
• Right click on the from address
• Choose Add to contacts option

Migration Downunder is in no way associated with any of the brands, websites or applications quoted here. All Trademarks ® are the property of their respective owners.